Once your order leaves our warehouse, you will receive an e-mail with a track & trace code in order to follow your party goods. Normally the forwarder takes about 1-4 working days to deliver your package.

If ever there would be something wrong with your order or the items in the package, please sent us an e-mail: [email protected]. 

You expressly acknowledge that the courier is a third-party delivery service. Unfortunately, we do not control their ways of conduct, nor their delivery timeframes. However, we will use reasonable efforts to ensure that goods are delivered within the mentionned period of time. We are not responsible for and will not pay for any loss, damages, costs or expenses related to the courier’s delivery services, including (but not limited to):
(i) any damage caused to the goods once the goods are loaded by the courier at our Premises (including during transport or delivery);
(ii) any damage caused to your property while the goods are being transported or delivered;
(iii) if the goods are lost, stolen or misplaced by the courier; or
(iv) if the courier fails to deliver the goods within a notified or estimated
timeframe for delivery.

All items are insured against theft and accidental damage whilst in transit from YAY to the shipping address. Once your items have been delivered to the specified delivery address, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box. 

There may be variations to the reference images used on this website for anything you may order. Images provided on our website are for illustrative purposes only. We will not accept the return or exchange of any articles due to any variation between the articles you receive and reference images on this website.

If you are not satisfied with your purchase, you can notify us by e-mail and insert pictures of the goods you wish to return. If the return is granted, you have 14 days from the shipped date to return your order to us for an exchange/refund on your account. We do not refund money. Returned items must be in the original packaging and in resalable condition. Delivery charges are non-refundable.

If you would like to return something, please get in touch with us. Returns are not free, but we can help you get a return label at a commercial rate.  You can simply return (part of) your order by sending it back to us within 14 days after you have received it, for whatever reason. When approved, you will receive a refund on your account. You can not open the package and check the content: the product must be returned unused with all stickers attached. Goods should be protected in a box or plastic bag. No tape is to be attached to the product or the product's packaging. When you return something by courier service, please add the original receipt in the box. If you have not received one or lose it, please contact us at [email protected]. Shipping costs will not be refunded. This applies to the original shipping cost for your order as well as the return shipping cost.

The return address is YAY VOF, Wupstraat 38, 2800 Mechelen, Belgium. 

In the case of a faulty item (or any other mistake from our side), we will cover the cost of the shipping. We reserve the right to refuse any return that does not comply to the above listed criteria. We will refund your payment on your account within 2 weeks after you have sent the goods back to us. Refunds on your account will only be made if the return complies with our returns policy listed above. We will not refund any delivery charges, unless you have received a faulty item or in the case we made any kind of mistake. 

A soon as your return has been received and checked, we will send you a confirmation e-mail. 

Sale items are non- refundable