As soon as your order leaves our warehouse you will receive an e-mail with a tracking number. From here it should be delivered within the timeframe we advertise. I have received a faulty item/ incorrect item/wrong size. What should I do? If you think you have received a faulty item, please contact us as soon as you can at [email protected] Please attach photos and your comments. Do not send back any items before you have our approval. If by mistake you have received an incorrect item or the wrong size, contact us at [email protected] and we'll sort it out immediately for you.
For orders in Belgium, The Netherlands, France, Germany, Luxemburg and the United Kingdom we will have a general shipping price of € 5,- per package. For other European countries this will be around €10,- or €15,- depending of the country. For the US we charge €16,- and for the rest of the world €35,00. All orders over €50,- will be shipped for FREE to Belgium, The Netherlands, France, Germany, Luxemburg and the United Kingdom.
When shipped in the Benelux your parcel wil arrive within 2 days after receiving shipping information. The rest of Europe 3-5 days after receiving shipping information. Rest of the world 6-8 days after receiving shipping information.
All items are insured against theft and accidental damage whilst in transit from YAY to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
If you are not satisfied with your purchase, you have 14 days from the shipped date to return your order to us for an exchange/refund on your account. We do not give money back. Items returned must be in original packaging and in resalable condition. Delivery Charges are non-refundable.
You can simply return (part of) your order by sending it back to us within 14 days after you have received it, for whatever reason, or by coming directly to our shop and return the item there. You can choose whether you want an exchange or a refund on your account. We do not give money back. You can open the package and check the content but the product must be returned unused with all stickers attached. Goods should be protected in a box or plastic bag. No tape is to be attached to the product or the product''s packaging. When you return something by post, please add the original receipt in the box. If you have not received one or lose it, please contact us at [email protected] The address is YAY, Riemstraat 13, 2000 Antwerp, Belgium. Shipping costs will not be refunded. This applies to the original shipping cost for your order as well as the return shipping cost. In the case of a faulty item (or any other mistake from our side), we will cover the cost of the shipping. We reserve the right to refuse any return that does not comply to the above listed criteria. We will refund your payment on your account within 3 weeks after you have sent the goods back to us. Refunds will only be made if the return complies with our returns policy listed above.We will not refund any delivery charges, unless you have received a faulty item or in the case we made any kind of mistake.
A soon as your return has been received and checked, we will send you a confirmation e-mail. This process may take 1-3 weeks after you have sent the goods.